Refund policy

Return & Refund Policy

Last Updated: September 2026

Thank you for shopping with Belonavia.

Belonavia is operated by AJTT INTERACTIVE LLC. This Return & Refund Policy explains the conditions under which customers may request a return, refund, replacement, or other resolution for purchases made through www.belonavia.shop.

1. Return Eligibility

We generally accept eligible returns within 30 days after delivery.

To qualify for a return:

  • The product must be unused and in its original condition;

  • The product should be returned with its original packaging and included accessories, where applicable;

  • The product must not have been damaged through misuse, improper handling, or abnormal wear; and

  • Proof of purchase or order information may be required.

Certain products may be subject to different return conditions where stated on the product page or at checkout.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact us promptly at:

warmnest@belonavia.shop

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or other information showing the condition of the product.

After reviewing the information, we may offer a replacement, refund, partial refund, or another appropriate resolution.

3. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including:

  • Products that have been used or altered;

  • Products damaged after delivery through customer misuse;

  • Personalized or customized products;

  • Products that cannot reasonably be returned for health, hygiene, or safety reasons; and

  • Products specifically identified as non-returnable before purchase.

4. Return Authorization

Customers should contact us before sending a product back.

Please do not send merchandise to an address obtained from an old order, shipping label, or third party unless our customer service team has provided return instructions.

5. Refunds

Once a returned product is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Return Shipping

Unless the return is required because we sent an incorrect, damaged, or defective product, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated at the time of purchase.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order cannot be cancelled, the customer may request a return in accordance with this policy.

8. Missing or Delayed Refunds

If you have been notified that a refund has been issued but the funds have not appeared in your account, please first contact your payment provider or financial institution.

If the issue continues, contact:

warmnest@belonavia.shop

9. Contact

For questions regarding returns, refunds, exchanges, or damaged products:

AJTT INTERACTIVE LLC
1252 Madeline Ct
Loveland, CO 80537
United States

Email: warmnest@belonavia.shop
Website: www.belonavia.shop